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Quality Management System (QMS)


Quality management is the act of managing all activities and functions needed to maintain a consistent level of excellence in an organization, product or service. Quality is an essential factor that differentiates an organization from its competitors. Undertaking quality initiatives will lead to superior products or services which meet and exceed customer expectations, increase revenues and productivity for the organization.


Quality has become a global priority as many organizations have benefited from its practices. Commitment to quality is related to the intent to remain competitive and stay in business due to increased global competition. Quality management is crucial for the success of every organization, which is why many organizations engage in the process of continual improvement to secure their future. Paying attention to quality management has proven to lead to successful and competitive organizations, which are capable of offering superior products and services.


The adoption of an effective quality management process within an organization will have benefits in a number of areas, examples of which include:

  1. Improved organizational effectiveness and efficiency.
  2. Improved understanding of the business as gained through risk identification and analysis.
  3. Operational resilience which results from implementing risk reduction.
  4. Downtime reduction due to the identification of alternative processes and workarounds.
  5. Protection of stakeholder value.
  6. Increase customer and employee satisfaction.
  7. Increased market share and profit.
  8. Improved organizational culture.
  9. Enhanced continuous improvement.
  10. Process improvement.
  11. Avoidance of liability actions.

Key clauses of ISO 9001:2015

Following the new structure of the Annex SL, ISO 9001 is organized into the following main clauses:

  1. Clause 1: Scope
  2. Clause 2: Normative references
  3. Clause 3: Terms and definitions
  4. Clause 4: Context of the organization
  5. Clause 5: Leadership Clause
  6. Clause 6: Planning for the quality management system
  7. Clause 7: Support
  8. Clause 8: Operation
  9. Clause 9: Performance evaluation
  10. Clause 10: Improvement