ITIL®4 Foundation

ITIL®4 Foundation Certification Course Overview

ITIL®4 Foundation introduces an end to end operating model for the creation, delivery and continual improvement of technology – enabled products and services.

ITIL®4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
ITIL®4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL®4 journey or people looking to update their existing ITIL®4 knowledge

Course Overview
Target Audience
Pre Course
Exam Info

This accredited ITIL®4 course contains all the required training and materials to fully prepare you for the Foundation examinations, in just three days. The ITIL®4 Foundation introduces you to the best practice of service management. This course conforms to the ITIL®4 syllabus.


Instructor-led training combines the personal teaching experience of a classroom, with the ease and flexibility of a virtual environment. Our virtual courses are interactive and engaging, allowing participants to communicate with both the instructor and each other in a collaborative manner.


This is an intensive three-day course that prepares you for the ITIL®4 Foundation examinations. The training is conducted via a virtual training environment or in a physical classroom set up.


There are no formal per-requisites for taking the Foundation examination.

The course will help you to understand:

  • how modern IT and digital service organizations operate
  • how value streams increase speed and efficiency
  • how cultural or behavioural principles guide work that benefits the wider organization
  • how to use commonly-used service management terms and concepts
  • prepare you for the ITIL®4 Foundation certification exam.

This course would benefit:

  • IT service providers
  • IT consumers
  • IT professionals in a wide range of roles.

This is an intensive course that requires you to complete mandatory pre-course studies. Study material must be sent out 1 to 2 weeks prior to an event. You will also be required to complete some evening work during the physical classroom or virtual event.



The exam is taken online via remote proctor. You will be able to book a suitable time after your classroom or virtual event has finished to undertake your exam

  • Note: You are responsible for booking your own exam.


The format of the Foundation exam is as follows:

  • 40 questions
  • Multiple choice
  • 26 out of 40 marks required to pass (65%)
  • 60 minutes
  • Closed book.

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Full Schedule